Privacy Policy

Last updated: April 2025

1. Who We Are

OA Automation is a trading name operated by Owais Akhtar, based in London, United Kingdom. We provide AI automation services to small and medium-sized businesses.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller of your personal information.

Contact: owais@oaautomation.co.uk

2. What Personal Data We Collect

We may collect and process the following personal data:

Identity data: your name and business name
Contact data: email address, phone number
Communication data: messages you send us via email or contact forms
Technical data: IP address, browser type, and pages visited (via analytics)
Business data: information you provide to help us set up your AI automation systems

We do not collect sensitive personal data (such as health, financial, or biometric data).

3. How We Collect Your Data

When you contact us by email or book a call via Calendly
When you engage our services and provide business information
Automatically through website analytics tools

4. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and communicate with you
To provide and manage the services you have requested
To send service-related updates and notifications
To improve our website and services
To comply with legal obligations

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract: processing is necessary to provide the services you have requested
Legitimate interests: to respond to enquiries and improve our services
Legal obligation: where we are required to comply with a legal duty
Consent: where you have given us clear consent (e.g. for marketing communications)

6. Data Sharing

We do not sell or rent your personal data. We may share your data with:

Service providers: such as Calendly (scheduling), email providers, and analytics tools, who process data on our behalf under data processing agreements
Legal authorities: if required by law or to protect our legal rights

All third-party providers are required to keep your data secure and confidential.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client data is typically retained for up to 6 years after the end of a business relationship, in line with UK tax and accounting requirements.

8. Your Rights

Under UK GDPR, you have the following rights:

Right to access: request a copy of the personal data we hold about you
Right to rectification: request correction of inaccurate data
Right to erasure: request deletion of your data in certain circumstances
Right to restrict processing: request that we limit how we use your data
Right to data portability: receive your data in a structured, machine-readable format
Right to object: object to processing based on legitimate interests
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please email us at owais@oaautomation.co.uk. We will respond within 30 days.

9. Cookies

Our website may use basic analytics cookies to understand how visitors use the site. These cookies do not identify you personally. You can disable cookies in your browser settings at any time.

10. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Complaints

If you have concerns about how we handle your data, please contact us first at owais@oaautomation.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.